Shipping policy
SHIPPING POLICY (SZÁLLÍTÁSI TÁJÉKOZTATÓ)
Effective: 25 August 2026
1) Operator and contact
Dermastamp.hu (Tóth Marcell Balázs egyéni vállalkozó, Hungarian sole trader)
E-mail: info@dermastamp.hu
Phone number: +36 70 615 0030
Registered address (székhely) / return address: 2030 Érd, Fürdő utca 18/D 3.
2) Processing time (dispatch of the parcel)
Orders received and paid for are generally processed and handed over to the shipping partner within 1–2 business days.
During peak periods (e.g. holidays, promotions) the processing time may be longer. In such cases we do our best to inform you by e-mail.
3) Shipping methods, fees
The available shipping methods, shipping fees and expected delivery times are displayed on the checkout page, before the order is placed.
The shipping fee may vary depending on the selected shipping method, the parameters of the parcel and the delivery address.
3.1) Delivery within Hungary
You can choose FoxPost parcel locker, FoxPost home delivery or MPL home delivery. FoxPost parcel locker delivery is free of charge for orders above 21 000 Ft, and free of charge on every delivery occasion for subscription orders.
Cash on delivery can only be selected for deliveries within Hungary.
3.2) Delivery to the other countries of the European Union
Delivery is carried out by local carriers through the Packeta partner network, so the pickup point, the parcel locker and the home delivery provider differ from country to country (for example InPost Paczkomat, Packeta Z-BOX, BOX NOW, Omniva, Mondial Relay, MRW, PostNord, DHL ServicePoint). The available pickup points are shown on a map at checkout.
Delivery to a pickup point or parcel locker costs €3.90 and is free of charge for orders above €49. Home delivery costs between €4.90 and €9.90 depending on the country. Where there is no pickup point (Austria, Ireland, Luxembourg), home delivery costs €5.90 and is free of charge for orders above €49.
Cash on delivery is not available outside Hungary, and free shipping on subscription orders currently applies to Hungarian orders only.
4) Expected delivery time
Delivery times are indicative. The actual delivery time may be affected by the operation of the shipping partner, public holidays, weather conditions and other factors beyond our control.
We accept no liability for delays caused by the carrier, but we will provide every reasonable assistance in investigating the problem.
5) Order tracking
If the shipping partner provides tracking, we will send the tracking information by e-mail after dispatch (if available).
6) Accuracy of address data
Please check that the delivery address (name, postal code, address, floor/door, phone number) is accurate.
In the case of incorrect or incomplete address data, delivery may fail or be delayed. Any additional costs arising from this (e.g. redelivery) are borne by the customer.
7) Failed delivery / "not collected" / uncollected parcel
If, under the rules of the shipping partner, the parcel is returned to us due to a failed delivery (e.g. "not collected", "acceptance refused", incorrect address), we will contact you.
In such a case you may request:
- the parcel to be sent again (the shipping fee of the resending is borne by the customer), or
- the cancellation of the order, in which case we may deduct from the refund the shipping and return shipping costs incurred (in so far as these have actually been incurred by us).
8) Damaged parcel / incomplete shipment
Please check the parcel on receipt where possible.
If the parcel arrived damaged or the shipment is incomplete, please notify us without delay (preferably within 48 hours) by e-mail at info@dermastamp.hu, and send photos of:
- the outer packaging,
- the damage,
- the label,
- and the product.
These are required for handling the damage claim towards the shipping partner.
9) Customs, import charges (where relevant)
In the case of shipping outside the EU, customs duty, tax or other import charges may arise, which are borne by the recipient in accordance with local rules.
(For shipping within the EU there is generally no customs clearance.)
10) Contact
If you have any questions, write to us:
info@dermastamp.hu